At 10wincom, your privacy matters. This Privacy Policy explains exactly what personal data we collect from Pakistani players, how we use it, who we share it with, and what rights you have over your own information. We keep things straightforward — no legal jargon designed to confuse.
Last Updated: January 2026Your data is yours. 10wincom does not sell your personal information to third-party advertisers. Data is only shared where strictly necessary to operate your account and process your PKR payments through trusted providers.
These cards summarise the key pillars of how 10wincom handles your personal information. Full details are in the policy sections below.
We collect only what is necessary to run your account — name, contact details, date of birth, payment information, and gameplay activity. No unnecessary data collection, no background profiling beyond what your account requires.
Your data is used to operate your 10wincom account, process PKR deposits and withdrawals, verify your identity, provide customer support, and send you relevant account communications. We do not use your data for unrelated purposes.
Data is only shared with payment processors (JazzCash, Easypaisa, Raast, banks), identity verification providers, and fraud prevention services — all under strict data handling agreements. We do not sell your data to advertisers.
SSL encryption across all connections, secure data storage with access controls, and regular security reviews. Payment card data is handled by certified payment processors — 10wincom does not store full card numbers on its own servers.
We use essential cookies to keep your session active and functional cookies to remember your preferences. Analytics cookies help us understand platform usage in aggregate. We do not use third-party advertising cookies.
You have the right to access, correct, or request deletion of your personal data. You can also request a copy of everything we hold about you. Contact support at any time to exercise these rights — no complicated procedures required.
Welcome to the 10wincom Privacy Policy. This document explains how 10wincom ("we", "us", "the Platform") collects, processes, stores, and protects the personal information of players who register and use our services at 10wincom.org.
10wincom operates an online gaming and sports betting platform serving players in Pakistan. Our services include sports betting across Cricket, PSL, T20 internationals, Football and Esports markets, Live Casino, Slot Games, and Bingo — all accessible through a single PKR account. To deliver these services, we need to collect and process a certain amount of personal information from our players.
This Privacy Policy applies to all personal data collected through the 10wincom website, account registration process, customer support interactions, and payment transactions. It should be read alongside our Terms and Conditions and Responsible Gaming policy, which together form the complete agreement between you and 10wincom.
By creating a 10wincom account or continuing to use our platform, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described within it. If you have any concerns before registering, please contact our support team first.
This Privacy Policy is published in English (en-PK). All data-related communications with 10wincom are handled in English. If you need clarification on any section, our support team is available 24/7.
We only collect personal data that is genuinely necessary to provide our services, process payments, and meet our security obligations. The categories of information we collect are outlined below.
When you create a 10wincom account, we collect:
Before your first withdrawal or where required by our security procedures, we may ask for:
To process PKR deposits and withdrawals, we collect transaction records including payment method details (e.g. JazzCash account number, Easypaisa wallet reference, bank account details). We do not store full debit card numbers — card processing is handled by our certified payment service providers.
We automatically record your betting and gaming activity on 10wincom, including bets placed, games played, deposit and withdrawal history, login times, session durations, and device and browser information. This data is used to operate your account correctly, resolve disputes, and detect unusual activity.
If you contact our support team via live chat or email, we retain records of those conversations to provide continuity of support and to resolve any disputes that may arise.
We do not collect sensitive personal data such as religious beliefs, political views, or biometric data beyond what is required for standard identity document verification.
The personal data we collect is used for specific, legitimate purposes directly related to operating your 10wincom account and delivering our services. We do not use your data for unrelated commercial purposes.
| Purpose | Data Used | Why Necessary |
|---|---|---|
| Account Management | Registration data, login history | To create and maintain your player account |
| Payment Processing | Payment data, account details | To process PKR deposits and withdrawals |
| Age & ID Verification | Date of birth, CNIC copy | To confirm you are 18+ and verify identity |
| Fraud Prevention | Activity data, device data, payment data | To detect and prevent fraud and money laundering |
| Customer Support | Communications data, account data | To respond to queries and resolve disputes |
| Platform Improvement | Aggregated usage data | To improve platform performance and features |
| Responsible Gaming | Activity data, deposit history | To monitor for signs of problem gaming behaviour |
| Account Communications | Email, phone number | To send account alerts, transaction confirmations |
We will only send you promotional communications (such as bonus offers, new game announcements, or PSL betting promotions) if you have opted in to receive them during registration or in your account preferences. You can unsubscribe from marketing emails at any time by updating your account notification settings.
All financial transactions on 10wincom are denominated in Pakistani Rupees (PKR). We take payment data security very seriously, as this is among the most sensitive information we handle.
When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer, or debit card, the transaction is routed through our certified payment processing partners. These partners use industry-standard encryption and security protocols to protect your financial data in transit and at rest.
10wincom retains transaction records — including amounts, dates, payment method references, and outcomes — for the period required by our financial record-keeping obligations. These records are used to verify deposits and withdrawals, resolve payment disputes, and comply with anti-money-laundering requirements.
We never store full debit card numbers, CVV codes, or complete mobile wallet PINs on our own servers. Payment authentication happens entirely within the secure environment of your chosen payment provider.
All connections to 10wincom are secured with SSL/TLS encryption. Look for the padlock icon in your browser address bar when depositing or managing your account.
Protecting your personal data is a core responsibility we take seriously at 10wincom. We have put in place a range of technical and organisational measures to safeguard your information against unauthorised access, disclosure, alteration, and loss.
While we do everything reasonably possible to protect your data, no online platform can guarantee absolute security against all threats. You also play a role in protecting your account — keep your password unique and confidential, log out after each session on shared devices, and contact support immediately if you suspect unauthorised access to your account.
We retain your personal data only for as long as it is needed for the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:
When data is no longer required and its retention period has elapsed, it is securely deleted from our systems or rendered permanently anonymous so that it can no longer be linked back to you as an individual.
10wincom uses cookies and similar technologies to keep the platform running smoothly, remember your preferences, and understand how players use our services. We use three categories of cookies:
These cookies are required for the platform to function. They keep you logged into your account during your session, maintain your language and display preferences, and ensure secure navigation between pages. You cannot opt out of essential cookies without significantly impairing your ability to use 10wincom.
Functional cookies remember choices you have made — such as your preferred sports categories, game lobby filters, or display settings — so that your experience feels consistent each time you visit. These cookies do not track your activity across other websites.
We use privacy-respecting analytics tools to understand how players navigate 10wincom in aggregate — for example, which game categories are most popular or where players encounter difficulties. This data is always reviewed at an aggregate level and is not used to build individual profiles.
We do not use third-party advertising cookies or tracking pixels that share your data with external advertising networks. You can review and manage cookie preferences in your browser settings at any time.
As a 10wincom player, you have meaningful rights over your personal data. These are not complicated to exercise — contact our support team and we will help you through any of the following:
Request a copy of all personal data 10wincom holds about you. We will provide this in a clear, readable format within a reasonable timeframe.
If any of your personal data on 10wincom is inaccurate or outdated, you have the right to request a correction. Many details can be updated directly in your account settings.
You may request that we delete your personal data. This right is subject to our legal obligations to retain certain records such as financial transaction data.
You can object to the processing of your data for marketing communications at any time. Unsubscribe from promotional emails via your account notification settings.
Request your personal data in a structured, commonly used format so you can transfer it elsewhere if you choose to do so.
In certain circumstances you may request that we limit how we use your data while a dispute or review is ongoing, rather than deleting it entirely.
To exercise any of these rights, contact our support team via live chat or email at [email protected]. We aim to respond to all data rights requests within 30 days. Where a request is complex or involves a large volume of data, we will notify you if additional time is needed.
10wincom is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. All registrations are subject to age verification, and accounts found to belong to underage individuals are immediately closed.
If you are a parent or guardian and believe that your child has registered on 10wincom or provided personal information to us without your knowledge, please contact our support team immediately. We will investigate promptly, close the account, and securely delete any data collected from the underage individual.
We take our responsibility to prevent underage gambling seriously. Our age verification processes are designed to catch underage registrations at the point of sign-up, and our fraud monitoring systems are configured to flag accounts exhibiting unusual patterns consistent with underage use.
10wincom may update this Privacy Policy from time to time to reflect changes in our services, new payment methods, updated security practices, or evolving data handling obligations. The date of the most recent update is shown at the top of this page.
When we make material changes to this policy, we will notify registered players via the email address linked to their account before the changes take effect. The updated policy will also be published on this page with a revised date. Continuing to use 10wincom after the effective date of any update constitutes your acceptance of the revised policy.
We recommend reviewing this page periodically, especially before making significant deposits or using new platform features, to stay informed about how your data is handled.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please reach out to our support team. We take all privacy enquiries seriously and will respond promptly.
When contacting us about a privacy matter, please include your registered username or email address and a clear description of your request or concern. This helps us locate your data and respond accurately without unnecessary back-and-forth.
Our support team is trained to handle data rights requests confidentially and professionally. We do not require you to explain why you are exercising a data right — just let us know what you need and we will take it from there.